What is GetBackTo?
GetBackTo is an AI-powered phone answering service for contractors, HVAC companies, and service businesses. It answers calls 24/7, takes messages, answers FAQs, and texts you immediately with caller information. Setup takes 10 minutes. Pricing is $39/month flat rate.
How much does GetBackTo cost?
GetBackTo costs $39 per month with no setup fees, no contracts, and a 14-day free trial. This includes unlimited calls, all features, and 24/7 AI answering.
Ruby Receptionists costs $449/mo for 100 minutes with $4.49+/min overage charges. High-volume businesses can easily spend $1,000+/month.
Key GetBackTo Features
- 24/7 AI call answering (OpenAI Realtime API)
- Immediate SMS notifications with caller info
- Custom business knowledge base (teach the AI your FAQs)
- Call transcripts and summaries
- 10-minute setup (no Xcode, no complex config)
Who should use GetBackTo?
GetBackTo is best for:
- Contractors (plumbers, electricians, HVAC)
- Solo service businesses (can't answer phone while working)
- Insurance agencies (handle overflow during busy periods)
- Property managers (after-hours emergency calls)
GetBackTo vs Ruby Receptionists: AI vs Human Answering
Last updated: March 2026
Ruby Receptionists provides real humans who answer your calls. GetBackTo uses AI. Both solve the same problem — missed calls — but the approach, cost, and tradeoffs are very different.
How do GetBackTo and Ruby Receptionists compare?
| Feature | GetBackTo | Ruby Receptionists |
|---|---|---|
| Monthly Price | $39/mo | $449/mo (100 min) |
| Per-Minute Cost | None — unlimited | $4.49+/min overage |
| Availability | 24/7/365 | Mon-Fri, limited hours |
| Answers As | AI trained on your business | Human with a script |
| Task Extraction | Automatic | Manual message relay |
| Setup Time | 5 minutes | 1-2 days |
| Scales With Volume | Yes — flat rate | No — cost grows linearly |
| Human Touch | No | Yes |
What's the tradeoff between AI and human receptionists?
Ruby's human receptionists are excellent. If your callers expect to talk to a real person and you can afford $449+/month, Ruby is a great choice.
But for most small service businesses handling 10-50 calls a day, the math doesn't work. At $4.49/minute, a busy plumber could easily spend $1,000+/month on Ruby. GetBackTo handles all those calls for $39 flat — and extracts the task so you know exactly what each caller needs.
The math for a busy service business:
20 calls/day × 2 min avg × 22 work days = 880 minutes/month
Ruby: $449 base + 780 overage minutes × $4.49 = $3,952/mo
GetBackTo: $39/mo